Privacy Policy
Effective Date: 05/25/2025
Sticks Cigar Shop ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, store, or messaging services (including SMS/MMS communications).
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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not shared with any third parties.
1. Information We Collect
We may collect the following information when you visit our website or engage with us:
Personal Information: name, phone number, email address, shipping/billing address, and payment details
Automatically Collected Information: IP address, browser type, device identifiers, and site usage
Communication Data: if you opt-in to receive SMS or email communications, we collect your contact information and communication preferences
2. How We Use Your Information
We use your information to:
Process purchases and deliver orders
Communicate with you about orders, updates, and offers
Send marketing messages via SMS or email (only with your consent)
Improve our services, site experience, and customer support
Comply with legal obligations
3. SMS/MMS Communications
By providing your phone number and opting in, you consent to receive SMS/MMS messages from Sticks Cigar Shop.
Message and data rates may apply
Frequency may vary
You may opt-out at any time by replying STOP to any message
For help, reply HELP or contact us at todd@stickscigarshop.com
We do not share your mobile information with third parties for their marketing purposes. Mobile information is only shared with third-party providers (e.g., Twilio) as needed to enable communications, and only under strict confidentiality.
4. Sharing of Information
We do not sell your personal information. We may share your information with:
Service providers (e.g., payment processors, shipping partners, hosting services)
Communication platforms (e.g., SMS/email providers like Twilio) for message delivery
Law enforcement if required to comply with legal obligations
All partners are required to protect your information and use it only for the services we request.
5. Cookies and Tracking Technologies
We use cookies and similar tools to operate our website, track visits, and enhance user experience. You can disable cookies in your browser settings.
6. Your Privacy Rights
You may have rights under privacy laws (e.g., CCPA, GDPR) to:
Access the personal information we have about you
Request correction or deletion
Withdraw consent or opt out of communications
To exercise your rights, email todd@stickscigarshop.com.
7. Security
We take industry-standard precautions to protect your data. Payment data is processed securely through PCI-DSS-compliant services. While no system is 100% secure, we follow best practices to protect your information.
8. Age Restrictions
This website is not intended for anyone under the age of 21. By using our site or services, you confirm you are of legal age or have parental consent.
9. Changes to This Policy
We may update this policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our site or services constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions or requests, contact:
Email: todd@stickscigarshop.com
Mail: Sticks Cigar Shop LLC
4719 Lower Roswell Rd, Suite #132B
Marietta, GA 30068
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SMS Messaging Privacy Policy
Sticks Cigar Shop LLC (“Sticks,” “we,” or “our”) are committed to protecting your privacy. This SMS Messaging Privacy Policy (“Policy”) governs how we collect and use information about you in relation to Sticks text message marketing program(s) (the “Messaging Service”), which we make available to you through a third-party service provider.
By using the Messaging Service, you agree to the terms of this Policy. Sticks reserves the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
Collection of Information
Through your use of the Messaging Service, we will receive Personal Information through our third-party service provider. “Personal Information” is information that individually identifies you, such as your mobile phone number you provided when signing up for the Messaging Service, any user or screen name that you select in connection with the Messaging Service, any comments or feedback regarding the Messaging Service that you send to us, or any other information that you choose to include in messages you send through the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect Personal Information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
Use of Information
We use Personal Information to deliver, analyze, maintain and support the Messaging Service. We may also use Personal Information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
Sharing of Information
Sticks will not rent or sell your Personal Information to other companies or individuals unless we have your consent. We may use or disclose Personal Information in any of the following limited circumstances:
· We have your consent.
· We need to enforce our Terms of Service.
· We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf or providing the Messaging Service to you. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Sticks is not accountable in any way for any liability or reimbursement.
· We provide Personal Information to a company controlled by, or under common control with, Sticks for any purpose permitted by this Policy.
· We transfer Personal Information about you if Sticks is, or its assets are, acquired by or merged with another company.
· We believe disclosure of Personal Information is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.
Protection of Information
Sticks takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network). While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that Sticks is not liable for any unintentional disclosure.
Children and Intended Audience
The Messaging Service is not intended for children under 21, and Sticks does not knowingly collect information from children under the age of 21.
Children aged 21 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Messaging Service, you are representing that you are at least 21, or that you are at least 21 years old and have your parents’ permission to use the service.
Sticks requires that users of the Messaging Service be limited to US residents only.
Retention of Information
We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
Customer Care
If you are experiencing any problems with the Messaging Service, please visit Customer Support and submit the form with details about your problem or your request for support.
Main Privacy Policy and Terms of Use
By signing up to receive text messages from Sticks Cigar Shop, you also agree to our main Privacy Policy and Terms of Use.